Returns & Refunds

 At Skindro, we are committed to ensuring your satisfaction with every purchase. We take pride in delivering high-quality products and exceptional customer service. Please review our returns and refunds policy below.

60-Day Satisfaction Guarantee
We want you to feel confident in your purchase. If you're not completely satisfied with your product, returns can be initiated within 60 days upon receiving your order to qualify for our money-back guarantee with no questions asked.

 

Return Eligibility
To qualify for a return, the product must be returned in the same condition as when you received it, unused, without any signs of damage or excessive wear, and with all original packaging, instructions, and accessories included. All returns require pre-approval from our support team before shipping. Returns must be shipped back and in transit to our warehouse within 14 days of the return request confirmation in order to process a refund.

 

Fees and Costs
A $10 restocking fee will be deducted from all refunds. For U.S. orders, we provide a pre-paid return shipping label. International customers are responsible for return shipping costs, and customs fees are non-refundable. If you choose to use a different carrier than our provided label, those shipping costs are non-refundable.

 

 

Returns Process:

When returning a product, please follow the steps below and ensure that you contact us before:

  • We will provide detailed instructions on how to return the product(s).
  • The product(s) must be returned in its original packaging, along with any accessories or documentation that were included.
  • Once we receive your returned product(s), a refund will be issued to your original payment method. Refunds may take 7-10 business days to appear in your account
  • Important Note: Please Do Not return any item without prior confirmation from our customer support team, as we need to be aware of the return. Unconfirmed returns may be considered lost packages, and we will not be able to take responsibility for them.

 

Special Circumstances

  • International Orders - Customers with unpaid customs fees are not eligible for return. We cannot provide free return labels for international clients, and return shipping fees are not covered.
  • Third-Party Purchases - If you purchased from an authorized retailer, contact them directly for returns rather than contacting us. We can only process returns for products sold directly through our website.
  • Non-Returnable Items - Items marked as final sale are not eligible for returns or refunds.
  • Alternative Shipping Methods - If you use a different shipping service than our provided label, please provide tracking information. Shipping costs associated with using a different carrier are non-refundable.
    Any returns received without proper Return Merchandise Authorization will be rejected.

Check our BOGO (Buy One, Get One Free) policy here.

 

Need Any Help?
Our customer support team is available to assist you anytime. Your happiness and satisfaction are our #1 priority. If you have any questions or issues, please don’t hesitate to reach out at via our contact page here.